Fees
Transparent pricing, with care tailored to individual needs
One monthly fee covers care, meals, laundry, housekeeping, activities, utilities and medication administration. The everyday things are not billed back to you line by line, and there is no founder's fee, no life-lease and no large upfront buy-in of the kind some communities require.
One monthly fee
Care, meals, laundry, housekeeping, activities, utilities and medication administration are all inside it. The everyday things are not billed back to you line by line.
How we quote it
Rates are based on accommodation and individual care needs, so we go through them with you directly rather than publishing a figure that may not apply to your situation. Contact us to discuss current availability and care fit. Every family also receives a full written Disclosure Statement listing services, fees and policies before any admission.
What you should expect, in writing
- A one-time move-in fee applies, and it is not refundable. We tell you the amount before you commit, and it appears in the written Disclosure Statement.
- A security deposit of one month's fee is held and returned within 30 days of move-out, less any documented damages.
- Rates are reviewed annually, with 60 days' written notice before any change.
- A small number of optional extras — salon visits, transport beyond the included monthly trip, a private telephone line — are billed separately at published rates.
- Pre-paid fees are pro-rated and refunded for the unused part of the month on move-out.
Before any consultation
Eight questions worth asking anyone
Take these to every home you visit, not just this one. A provider comfortable answering all eight is telling you something useful.
- The monthly rate for the specific room and the assessed level of care
- The move-in fee, and whether any part of it is refundable
- The security deposit amount and the conditions for returning it
- What a higher level of care would add to the monthly fee
- Published rates for the optional extras your family will actually use
- How much notice you get before a rate change, and what has driven past increases
- What happens to the fee if needs change part-way through a year
- The notice period on both sides if the arrangement ends
Ask about rates and availability.
Tell us the room situation you have in mind and we'll give you straight numbers.