First conversation
Call or write. We listen to what is going on, answer questions plainly, and tell you honestly whether the fit looks plausible before anything else happens.
Honest fit
We are not the right home for everyone
Saying this plainly saves families time and heartache. Every admission is decided by a Uniform Assessment Instrument evaluation and a pre-admission assessment by our Director of Nursing.
Likely a fit
We are likely a good fit for
- Adults aged 60 and older
- Someone assessed as needing residential or assisted living level care
- Residents who are ambulatory or semi-ambulatory
- Stable medical conditions managed by a primary care physician
- Mild to moderate cognitive impairment or dementia, including residents who cannot reliably recognise danger — our application includes a secure environment
- Some skilled treatments permitted in assisted living, such as wound care and ostomy care, because a licensed nurse is employed here
- Private-pay families — we do not participate in the Auxiliary Grant programme at initial licensure
- Families who want a small household rather than a large community
Not a fit
We are not able to accept
- Anyone needing 24-hour skilled nursing care — we are not a nursing home
- Continuous IV therapy or ventilator support
- Behaviours that would endanger the resident, other residents or staff
- Unmanaged substance use
- Communicable disease requiring isolation beyond standard precautions
- Residents who are non-ambulatory — our licence covers ambulatory and semi-ambulatory residents
- Gastric tube care
- Specialised mental health treatment — we coordinate with outside providers rather than providing it
- Care needs beyond what our licence allows us to provide safely
If we are not the right fit, we will say so early and help point you toward a setting that is.
From first call to move-in
9 steps, no surprises
Steps described here are our intended process while we complete licensure; final documentation is provided in the Disclosure Statement before any admission.
Tour the home
Walk the house, meet whomever is on shift that day, see the bedrooms and the garden. Bring your parent if it feels right; many families tour alone first.
Share needs and preferences
Daily rhythms, mobility, cognition, medication, food, faith, fears. This conversation shapes whether we proceed — not a sales script.
Pre-admission assessment
Our Director of Nursing completes a Uniform Assessment Instrument (UAI) evaluation and a pre-admission assessment. This determines level of care and final fit.
Documents that must exist
A physician's report and current medication list from the last 30 days, and a negative tuberculosis screening from the last 30 days. These are required by Virginia regulation, not by us.
Fit decision & disclosure
We confirm what we can and cannot provide. You receive a full written Disclosure Statement listing services, fees and policies — before any commitment.
Agreement and deposit
Review and sign the written admission agreement, which specifies services, fees and the refund policy. A one-time move-in fee and a refundable security deposit apply; both are disclosed in writing first.
Prepare the room
Bring photographs, familiar furniture where it fits, the quilt that has always been on the bed. We help you make it theirs.
Move-in day and the first weeks
An Individualised Service Plan is developed within seven days of admission and signed by the resident or family. We go at your parent's pace, and you hear from us as they find their footing.
Not sure which side of the line you're on?
Ask. If we're not the right home, we'll say so early and point you somewhere that is.